Refund & Cancellation Policy
Last updated: July 2026
This policy explains when a booking made through GGR Pavilion (operated by Vidwan Reddy Gurram, sole proprietorship) can be cancelled or refunded. It applies to all bookings made online or in person.
Customer-Initiated Cancellations
Bookings are final once confirmed by the venue. Once a slot is confirmed, we do not offer refunds or cancellations for a change of mind, unavailability of players, or similar customer-side reasons. Please double-check your sport, venue, date, and time before confirming a booking.
When a Refund IS Given
- Venue-initiated cancellation: if GGR Pavilion cancels your confirmed slot (e.g. for maintenance, weather, tournament use, or an operational issue), you will be offered a full refund or a free reschedule to another available slot, whichever you prefer.
- Duplicate or erroneous charge: if you were charged more than once for the same booking, or charged in error due to a technical fault, the excess/erroneous amount will be refunded in full.
- Payment failure with amount deducted: if your bank/payment method deducted an amount but the booking was not confirmed on our system, contact us and we will investigate and refund if confirmed.
How Refunds Are Processed
- Approved refunds for online payments are issued to the original payment method via our payment gateway, typically within 5–7 working days.
- Approved refunds for cash/UPI-at-venue payments are made directly to the customer.
Rescheduling
If you need to move your slot to a different time, contact us as early as possible on WhatsApp or phone. Rescheduling is offered at the venue's discretion and depends on availability — it is not guaranteed, especially for requests made close to the booked time.
How to Request a Refund
Contact us at info@ggrpavilion.com or +91 9951035464 with your Booking ID and the reason for your request. We aim to respond within 24 hours.
⚠ This policy is disclosed to every customer on the booking form before they confirm a booking, in line with payment gateway compliance requirements.